Your privacy is fundamental to us. This policy explains how RUAH Medical Services collects, uses, and protects your personal and medical information.
Last Updated: April 2026Welcome to RUAH Medical Services ("we," "our," or "us"). We are committed to protecting the privacy and confidentiality of your personal and medical information. This Privacy Policy describes how we collect, use, store, and disclose information when you visit our website at ruahms.com, use our services, or interact with us in any way.
By accessing our website or using our medical services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and contact us with your concerns.
We collect different types of information in order to provide and improve our services to you:
A Personal Identification Information
B Medical & Health Information
C Website & Technical Information
D Payment Information
We use the information we collect for the following purposes:
To perform laboratory tests, ultrasound diagnostics, and provide accurate medical results for your healthcare needs.
To schedule and manage appointments, maintain patient records, and track health progress over time.
To notify you when results are ready, confirm appointments, respond to inquiries, and send health reminders.
To analyze service usage patterns, improve our website experience, and enhance the quality of care we provide.
To process payments, issue receipts, manage HMO or insurance claims, and maintain financial records.
To comply with applicable Nigerian healthcare laws, regulations, and lawful requests from regulatory authorities.
We take the security of your information seriously. RUAH Medical Services implements multiple layers of protection to safeguard your personal and medical data:
Only authorized RUAH Medical Services staff involved in your care have access to your personal and medical records. All staff are bound by strict confidentiality obligations.
Physical records are stored in locked, secure facilities. Digital records are protected using industry-standard security measures and hosted on secure servers.
All our medical and administrative staff receive regular training on data protection, patient confidentiality, and ethical handling of sensitive medical information.
We conduct regular internal audits of our data handling practices to ensure we remain compliant with best practices and applicable regulations.
In the unlikely event of a data breach that may affect your personal information, we will notify you promptly in accordance with applicable Nigerian data protection regulations and take immediate steps to contain and resolve the issue.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
We may share your information with other healthcare providers (hospitals, specialists, or your personal physician) when you explicitly request us to do so for continuity of care.
We may disclose information when required by Nigerian law, court order, or lawful requests from government authorities, including public health reporting obligations for notifiable diseases.
In a medical emergency where your life or another person's life is at risk, we may share necessary medical information with emergency responders or hospital staff.
We may engage trusted third-party providers (e.g., secure cloud storage, IT support) who assist us in operating our services. These parties are contractually bound to protect your information and may not use it for any other purpose.
We retain your medical records and personal information in compliance with Nigerian healthcare regulations and best medical practice standards:
| Record Type | Retention Period |
|---|---|
| Adult patient medical records | Minimum 6 years from last visit |
| Children's medical records | Until age 25 or 6 years, whichever is longer |
| Laboratory test results | Minimum 5 years |
| Ultrasound images & reports | Minimum 5 years |
| Financial & billing records | 7 years (legal/tax requirements) |
| Website inquiry / contact forms | 12 months from submission |
Under the Nigeria Data Protection Regulation (NDPR) and applicable laws, you have the following rights regarding your personal information:
You have the right to request a copy of the personal and medical information we hold about you at any time.
If any of your information is inaccurate or incomplete, you have the right to request that we correct it promptly.
In certain circumstances, you may request deletion of your data. Note that some records must be retained for legal and medical obligations.
You may object to the processing of your personal data for marketing or non-essential purposes at any time.
You may request that we provide your personal data in a structured format so you can transfer it to another provider.
You may request that we limit how we use your data while a dispute or query about its accuracy is being resolved.
To exercise any of these rights, please contact us using the details in Section 9. We will respond to all requests within 30 days. Identity verification may be required before we can fulfill your request.
Our website may use cookies and similar technologies to enhance your browsing experience. Here is how we use them:
Necessary for the website to function properly. These cannot be disabled and do not track personal information.
Remember your preferences and improve usability (e.g., language, font size). These help personalise your experience.
Help us understand how visitors use our website so we can improve it. Data is collected anonymously and in aggregate.
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
We provide medical services to patients of all ages, including children. When services are provided to minors (under 18 years of age), we require the consent of a parent or legal guardian before collecting or processing their personal and medical information.
Parents and guardians have the right to access, review, and request corrections to their child's medical records. Children's records are held with the highest level of confidentiality and are not shared without appropriate authorisation.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to reach out to us:
RUAH Medical Services
Victory Event Center
39 Obiwali Road, Rumuigbo
Port Harcourt, Rivers State
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
RUAH Medical Services is committed to maintaining the highest standards of privacy and confidentiality. We will never compromise the trust you place in us with your health information.